Support desk

Works like Zendesk or Intercom. Work a morning's support queue: set priorities, find answers in the help center, escalate what isn't yours and write replies that keep the customer.

Support

Larkpine · Nov 3, 20260 of 8 handled right

QuickCruit Support

Your unsolved

2 tickets

Tickets in Your unsolved
Status	Subject	Requester
New		Hana Varga	2h 30m ago	-	...
New		Imani Natarajan	3h 25m ago	-	...

OnlineDesk clock 9:00 AM

Larkpine

Queue note, start of shiftJoanna Reyes, Support lead

8 tickets came in before the shift started. Two are assigned to you; pull the rest from Unassigned as you go.

SLA is first reply within 1 hour on Urgent, 4 hours on High, 8 hours on Normal and 24 hours on Low. The clock started when each ticket came in, not when you open it.

Per ticket: priority, a type tag, escalate it if another team owns it, a real reply to the customer, then submit with the right status. Answers are in the help center, account facts in the customer panel.

Macros are fine. Read each one before it goes out: customers can tell.

Larkpine is a made-up company that makes a booking app for small studios, and every customer here is made up too. A practice scenario, built for you.