Online Check-in has been live for six weeks with a pilot group of 4,700 patients, and leadership wants an update on Thursday. You're building the deck.
The headline: 47% of the pilot used it last week (2,209 patients), against the 42% we set as the bar. Weekly users went 707, 967, 1,347, 1,592, 1,947, 2,209 from week 1 to week 6. It's all in the launch data tab.
Feedback is mostly warm, with one pattern: the main button label is unclear. Three quotes are in the data tab. Use what helps.
The decision they have to make: roll Online Check-in out to all patients, or hold the rollout two weeks to fix the issue: the main button label is unclear. We agreed up front: if the pilot clears the bar, it rolls out, and if it falls short, we hold and fix first. Give them your recommendation as a clear ask they can say yes to.
Five to seven slides. They read fast and ask hard questions, so lead with the number and keep the talking points in the notes.
Lakeshore Family Health and everyone quoted here are made up. A practice scenario, built for you.