Call Center Associate

The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquires, as well as operating the overhead paging system and pagers and recording in call logs.

High school diploma or equivalent (GED).

None required.

A minimum of three months related experience in a health care environment and/or training in high volume call center operations.

• Initiates pages and emergency codes.
• Handles all incoming calls and inquiries on the switchboard and answering service.
• Calls are processed within departmental guidelines.
• Utilizes Call Center software, hardware and other hospital resources.
• Completes Release Of Information Requests After Hours.
• Enters and updates data in the On Call schedule accurately to promote quality patient care.
• Accesses the Electronic Medical Record to communicate patient appointments.
• Acts as the Resource Person on specified shift.
• Performs Daily Duties as assigned.

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to reach. The employee is occasionally required to walk.

Specific vision abilities required by this job include depth perception, near vision, and peripheral vision.

The noise level in the work environment is usually quiet.