Job Details
Client Care Coordinator
Teeg · North Grosvenordale, CT
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About the Job
Job Title: Client Care Coordinator
Supervisor: Client Care Manager
Qualifications
- Desire to work with disenfranchised populations while supporting TEEG’s mission
- Bachelor’s degree in human services or related field or 5 years of similar work experience
- Proficiency in Microsoft Office software
- Strong written, oral, organizational, and conflict-resolution skills
- Ability to work independently and collaboratively with flexible hours and duties
- General knowledge of local and regional services and supports
- Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles
- Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance
Certifications
- Mandated Reporting
- Elder Abuse Identification & Mandated Reporting
- CPR & First Aid
- TEFAP Civil Rights
- Bloodborne Pathogens
While prior certification for these is desirable, candidates lacking one or more certifications can obtain the certification on the job.
Physical/Mental Requirements & Working Conditions
- Frequent stationary work in an office or community setting to include keyboarding and/or handwriting
- Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements
- Occasional local travel in a personal or agency vehicle
- Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention
- Frequent in person, virtual, and/or telephonic oral communication and listening
- Ability to lift and/or move objects up to 30 pounds
Essential Functions
- Maintain strict confidentiality of client and agency data and records
- Maintain strong knowledge of all TEEG services and make inter-agency referrals as necessary
- Maintain strong working knowledge of and work collaboratively with available community resources to provide a system of wrap around support for clients; engage new community referral sources and make community referrals as necessary
- Copying, faxing, emailing, scanning, and filing physical and/or electronic records
- Accurate and timely data entry and reporting in appropriate database(s)
- Carry out assigned program(s) in compliance with grantor/funder requirements, including but not limited to, population served, budgetary and time restrictions, reporting requirements, etc.
- Maintain organized, accurate, and current client files, including but not limited to, thorough progress notes, applications, forms, etc.
- Attend meetings, supervision, trainings, and professional development opportunities as required
- Provide departmental and agency-wide assistance and/or coverage during high volume programs or colleague absences
- Comply with outlined policies, procedures and agency culture including representing TEEG positively at agency events and in all public venues
- Identify and coordinate with available volunteers to support programming as needed
- Accurate and timely logging of monetary and/or in-kind donations directly received
Responsibilities
- Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed
- Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed
- Enroll and maintain virtual accounts for available case management application services
- Provide in-person, virtual, and/or telephonic supports to clients as needed
- Become CHOICES certified within 6 months
- Work with upper management to determine appropriate client relief allocation awards
- Develop, maintain, and assess applicable program materials as needed
- Provide outreach to the local community.
- Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming
- Provide front desk support as needed
- Perform administrative support or coverage for other program staff when needed
- Any other duties as assigned by Supervisor or Executive Director