Director of Consumer Experience
Ascension · Indianapolis, IN
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About the Role
Your future role at a glance
Location: Indianapolis, IN
Facility: St. Vincent Health Corp Office
Department: Consumer Experience
Schedule: Full Time | Day-shift
Salary: $138,258.29 - $195,187.61 per year
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
About the Job
How you'll make an impact in this role
- Lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
- Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
- Drive transformative change, accountability, and performance for all CX functions across the market.
- Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
- Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome
- What minimum qualifications you'll need
Education
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
What additional preferences you'll need
- Bachelor's Degree required, Master’s Degree preferred
- 5 years of consumer experience leadership, 7 years preferred
- Healthcare background not required
- Experience management background: hospitality, healthcare, etc
Responsibilities
- Lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
- Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
- Drive transformative change, accountability, and performance for all CX functions across the market.
- Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
- Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome