Participate in troubleshooting for both hardware and software issues.

Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations.

MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality.

Provide onsite escorts for Third Parties;

Customer Location survey updates (rack elevations, current equipment, etc.);

Video room support including endpoints and meeting room panels;

Assisting with live events as requested by Customer

Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).

Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).

Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);

Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);

Validating that conferencing systems, telepresence systems, and video conferencing suites are operational

Checking networked printers and MFDs for error messages

Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding).

Field Service Engineer

About the Job

Responsibilities

Qualifications