About the Job

Location: Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is a remote position within USA, preferably in the CST zone

The time for the Thales Intern Program is here! Join our global Customer Success Team as a Product Support Intern for a paid internship that offers personal & professional development, a collaborative community, and countless learning opportunities to shape your overall growth. Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most.

Job Summary

The Product Support Intern is a self-starter, looking for a unique growth opportunity. This intern will be responsible for an array of tasks and projects that will challenge, inspire, and pave the foundational building blocks of their career.

As a Product Support Intern you will

Respond to customer inquiries utilizing Service Now.
Contribute to department attainment of organizational objectives and high customer
satisfaction.
Manage the support team ticketing queue. Assigning cases and tasks.
Gain experience working in Cybersecurity
Observe, analyze, and propose process improvements suggestions and/or reports

Qualifications

Good analytical and problem-solving skills
Strong written and verbal communication skills
Ability to Document a Technical Issue for escalation
Organized and able to manage multiple projects in a timely manner
Displays excellent judgement, maturity, and enthusiasm
Available to work full-time Monday-Friday
Currently enrolled in a college program pursuing a degree in cybersecurity, computer science or other related IT degree.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

Why Join Us?

Say HI and learn more about working at Thales click here