Help Desk / Desktop Support Technician

Location: Midland, TX

Position Overview

We are seeking a motivated Help Desk/Desktop Support Technician to join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast-paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

Responsibilities

Provide Tier I/II help desk and desktop support for end users
Troubleshoot hardware, software, printer, and connectivity issues
Support Microsoft 365 and Active Directory user administration
Assist with employee onboarding and offboarding, including account provisioning and equipment setup
Install, configure, and maintain desktop and laptop hardware
Document support requests and resolutions
Deliver exceptional customer service while supporting a busy user community
Assist with additional IT projects as needed
Occasional local travel may be required
Participate in an on-call rotation in the future as the team grows

Qualifications

Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience
Working knowledge of: Microsoft 365 Active Directory Windows desktop operating systems Basic hardware and software troubleshooting
Microsoft 365
Active Directory
Windows desktop operating systems
Basic hardware and software troubleshooting
Strong communication and interpersonal skills
Excellent customer service mindset
Eagerness to learn and grow within a collaborative IT team
Comfortable working in a fast-paced environment
Experience supporting a small to mid-sized organization is preferred
Spanish language skills are a strong plus

Why Join Us?

Direct hire opportunity with competitive salary
Join a rapidly growing organization with significant career growth potential
Gain exposure to a wide variety of IT functions rather than specializing in a single area
Work alongside an experienced IT team that values mentorship and professional development
Great opportunity for someone looking to build a long-term career in IT