Customer Enablement Manager

As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.

You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. This role sits within our Scaled/Digital Customer Success team and reports to the AVP of Customer Success.

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
• Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
• Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
• Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.

• 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
• Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
• Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.
• Data-informed mindset with comfort using product and learning metrics to drive program improvements.
• Excellent cross-functional collaboration and program management skills in a fast-paced environment.
• Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
• Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
• Experience designing customer academies, community-led learning, or cohort-based programs.