Director of Software Development

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Director of Software Development

We are seeking a hands-on, strategic Director of Software Development to lead and grow our engineering teams, drive technical strategy, and deliver high-quality software at scale. In this role you will partner with product, security, operations and business stakeholders to build reliable, secure, and customer-focused solutions while developing engineering talent and improving delivery predictability.

• Define and execute the software development strategy in alignment with product and business priorities.
• Lead multiple engineering teams (direct and dotted-line), including hiring, coaching, performance management, and career development.
• Drive architectural decisions and ensure technical excellence, maintainability and scalability of systems.
• Champion modern engineering practices: Agile delivery, CI/CD, automated testing, DevOps, observability, and security-by-design.
• Oversee delivery planning and program management for major initiatives; remove impediments and ensure predictable releases.
• Collaborate cross-functionally with Product, UX, Security, Infrastructure and Operations to align roadmaps and deliver business outcomes.
• Manage budgets, headcount planning and vendor/partner relationships for your area.
• Establish and track key engineering metrics (quality, velocity, reliability, lead time) and use them to inform continuous improvement.
• Foster an inclusive, collaborative culture that encourages innovation, ownership and professional growth.
• Represent engineering in leadership forums and communicate technical tradeoffs and status to senior stakeholders and executives.

• Bachelor’s degree in Computer Science, Software Engineering or a related field, or equivalent experience.
• 8+ years of professional software development experience and 5+ years in people/engineering leadership roles.
• Proven record of delivering complex, customer-facing software systems at scale.
• Deep experience with cloud-native architectures (AWS/Azure/GCP), microservices, APIs, and modern data practices.
• Strong knowledge of DevOps, CI/CD pipelines, automated testing, and production monitoring.
• Excellent stakeholder management and communication skills; able to translate technical concepts for business audiences.
• Demonstrated ability to hire, mentor and retain high-performing engineering teams.

• Master’s degree or advanced technical certification.
• Experience in regulated industries or domains with strict security/compliance requirements (e.g., financial services, payments).
• Track record of scaling engineering organizations across geographies.
• Experience with product-led development and strong product/engineering partnership.
• Leadership competencies
• Strategic thinker who balances long-term technical vision with short-term delivery.
• People-first manager who develops talent through coaching and clear expectations.
• Data-driven decision maker who uses metrics to drive outcomes.
• Change agent who promotes continuous improvement and innovation.
• Reporting and scope
• Reports to: VP/Head of Engineering (or similar senior leader)
• Scope: Responsible for multiple engineering teams and the delivery of assigned product portfolios or platforms.

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).