Service Desk Officer

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Service Desk Officer for the TAC2O program. This position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

• Work is technical in nature providing Tier 1 Service Desk support for TAC2O customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on data telecommunications equipment plus the supporting applications and services.
• Requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases and deployed network and IT management tools.
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
• The Service Desk Officer processes routine customer work orders such as installing software, managing software licenses and adding system accounts.
• This job requires responsiveness and courtesy in customer interactions.

TS/SCI with poly (#tssci) (#polygraph)

• Education requirements are flexible depending on experience.
• The following skills / prerequisites are required: Excellent verbal (Phone customer interaction skills) and written communication skills. Experience with general information technology. Willingness to work in Northern Virginia (Reston)
• Excellent verbal (Phone customer interaction skills) and written communication skills.
• Experience with general information technology.
• Willingness to work in Northern Virginia (Reston)
• Ability to work both as part of a team and independently.
• Must be 8140 compliant (IAT Level 2) and capable of obtaining necessary Computing Environment (CE) training or certification.

• Experience with Active Directory, creating and modifying user accounts.
• Experience with MS Windows, Linux Administration.
• Experience using ServiceNow or other ticket-tracking system.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

40

Regular