Statewide Chat/Text Crisis Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

This position is part of a 24/7/365 high volume, suicide prevention focused team. This position will answer statewide 988 chat/texts and conduct. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging and the ability to multi-task in a high stress environment.

• Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
• Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Actively participate in ongoing supervision, training and team meetings.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Six months to one year of crisis experience is preferred.

N/A

Shift Availability

9a-5:30p Friday-Tuesday

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Full time

$20.05--$28.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program