Business Process Analyst Sr

The Business Process Analyst (Intermediate) will play a supporting role in performing analysis and providing insights leveraging process data from across AEP. This role will be engaged in subsequent process improvement and value realization measurement, including KPI / metric development and monitoring in collaboration with business partners. The role will work closely with business partners to understand KPIs and the supporting frameworks for the purposes of sustainability.

• Perform analysis and create insights leveraging enterprise process data (add). Develop and measure subsequent KPIs in collaboration with the business unit to measuring ongoing value to AEP.
• Drive and implement designed process workflows using process data in collaboration with business partners.
• Define and monitor performance metrics (Key Performance Indicators) to measure process improvement effectiveness.
• Develop and conduct employee training sessions that will train employees on process change, roles and responsibilities, and system standards and requirements.
• Collect organizational feedback and file process change documentation in an organized and repeatable fashion.
• Map out proposed processes with a broad and high level outlook over the entire organization. Need unbiased outlook in seeing what is best for the organization as a whole.
• Evaluate real and potential risks to projects or process implementation.
• Develop reports and presentations for higher level management.
• Help coach and develop lower-level team members to improve their skill level and achieve goals.

Business Process Analyst( Grade 6)

Education: Minimum of Associate's Degree in Project Management, Business Process, Business, or related field.

Experience: Four (4) years of experience in continuous improvement process activities, operations, project management or business analytics.

OR

Experience: Six (6) years of experience in continuous improvement process activities, operations, project management or business analytics.

Education: Minimum of Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience.

Experience: Minimum of six (6) years of experience in continuous improvement process activities, operations, project management or business analytics.

OR

Experience: Eight (8) years of experience in continuous improvement process activities, operations, project management or business analytics

Industrial Engineer or Process Engineer preferred.

These are additional expectations for the job and could include specific work experience, license / certifications, preemployment testing, expectations about travel, shift work, etc.

• 1) Proficiency in the MS Office suite (Power Apps, PowerBI, Excel, Visio, Word, and PowerPoint) is required.
• 2) Strong communication skills; ability to communicate effectively with all levels of AEP management.
• 3) Demonstrate the highest standards of ethical behavior and support the Company’s Corporate Compliance Policy
• 4) Auditing experience and Primavera (P6) knowledge a plus.
• 5) Participate in establishing a healthy culture of continuous Process Improvement

On-Site in our New Albany, OH Location.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#AEPCareers

SP20-006