Required Education

Bachelor's Degree

Required Experience:

5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. Must have clinical, dental, of medical background.

Required Skills, Knowledge and Abilities

Effective planning, statistical and analytical skills, communication and project management skills. Proven ability to develop and implement policies and procedures. Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans.

Preferred Skills, Knowledge and Abilities

Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment.