Student Services Assistant

GENERAL PURPOSE AND SCOPE OF THE POSITION:

This position greets and processes all visitors at the Enrollment Center front desk and assists with campus visitors and students. Additionally, while on campus; conducts other general clerical assignments for the Express Enrollment Center and campus. This position is designed to enhance the operations of enrollment services provided to all incoming and continuing students and serves as first point of contact to address day to day operations.

• Responds to questions and requests from students, the public, faculty, administrators, and staff and refers to the appropriate area or individual on the campus.
• As needed clerical duties for campus functions.
• Signs students into queueing system and can answer basic questions about dual credit, dual enrollment, admissions, registration, financial aid, orientation, assessment, and advising processes.
• Assists with special projects, including data entry and imaging.
• Works effectively among several computer platforms utilized by the Enrollment department.
• Functions effectively within a team environment and possess excellent problem-solving skills.
• Maintains working knowledge of emergency/safety procedures as provided by the supervisor.
• Conducts all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

• Associates degree with comparable experience in a similar setting preferred.
• High level of technical competency in all phases of clerical procedures and records management.
• Composition, spelling, and proofreading skills are needed.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

• Fee remission for employees, spouses, and legal dependents.