Help Desk Technician III

Regular

None

None

BI Full 6C (T4)

Technical Support Services

Information Technology (IT), Microsoft Windows, Mobile Support, Onsite Support

None

3 + years of related experience

Yes

Advance how our customers operate while you advance your career. Join GDIT as an Executive Support Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As an Executive Support Help Desk Technician III, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology and services required to lead the Department and serve the American public.

You will play a critical role in delivering white-glove IT support to senior government officials, executives, and VIP customers, ensuring rapid resolution of technical issues and exceptional customer experiences.

• Provide advanced technical support for Executive Leadership, Senior Executive Service (SES) personnel, political appointees, and VIP customers across the Department.
• Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications, and Field Support teams to resolve complex technical issues and restore service quickly.
• Drive operational excellence by proactively identifying technology risks, coordinating escalations, managing major incidents affecting executive customers, and ensuring timely communication throughout the resolution process.
• Utilize enterprise technologies including Microsoft Windows 11, Microsoft 365, Azure Active Directory, Microsoft Teams, Intune, ServiceNow, Active Directory, VPN solutions, mobile device management platforms, and remote support tools.

Bring your technology expertise and commitment to customer service to GDIT. The Executive Support Help Desk Technician III must have:

• Education: Associate's Degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
• Experience: 3+ years of IT support experience, including direct support of executive or VIP customers.
• Technical Skills: Windows 10/11 Administration Microsoft 365 Applications and Services Active Directory and Azure Active Directory Microsoft Teams and Collaboration Technologies Mobile Device Support (iOS and Android) ServiceNow Ticket Management Remote Support and Troubleshooting Tools Hardware and Peripheral Troubleshooting Network Connectivity and VPN Support
• Windows 10/11 Administration
• Microsoft 365 Applications and Services
• Active Directory and Azure Active Directory
• Microsoft Teams and Collaboration Technologies
• Mobile Device Support (iOS and Android)
• ServiceNow Ticket Management
• Remote Support and Troubleshooting Tools
• Hardware and Peripheral Troubleshooting
• Network Connectivity and VPN Support
• Security Clearance Level: Ability to obtain and maintain a Public Trust clearance.
• U.S. Citizenship Required.
• Role Requirements: Excellent verbal and written communication skills. Demonstrated ability to work with senior government executives and VIP customers in high-visibility environments. Strong troubleshooting, problem-solving, and customer service skills. Ability to work independently and manage multiple priorities simultaneously. Ability to provide onsite support at Department of Education facilities. Occasional after-hours and on-call support may be required to support executive operations.
• Excellent verbal and written communication skills.
• Demonstrated ability to work with senior government executives and VIP customers in high-visibility environments.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to work independently and manage multiple priorities simultaneously.
• Ability to provide onsite support at Department of Education facilities.
• Occasional after-hours and on-call support may be required to support executive operations.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tools that identify career development opportunities and personalized learning paths.
• Support: An internal mobility team dedicated to helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay, and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Join a team dedicated to delivering exceptional technology support to Department leadership and helping advance the mission of education across the nation.

The likely hourly rate for this position is between $28.90 - $39.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

40

None

Onsite

USA DC Washington

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.