Required Education

Bachelor's Degree

Required Experience:

2+ years experience working in an environment with a strong customer service focus. Knowledge of undergraduate admissions operations and customer service expectations.

Preferred Experience:

2+ years Previous work managing customer service functions in a high volume operation.

Required Skills, Knowledge and Abilities

Excellent organizational, interpersonal, and communication skills. Ability to work in a fast-paced, changing environment. Knowledge of standard office software and CRM software.

Preferred Skills, Knowledge and Abilities

Familiarity with admissions applications processing and Common Application; ability to provide high quality responses to inquiries in a rapid manner to all constituents (e.g. university colleagues/fellow administrators, students, parents, counselors, etc.), exercising the highest quality of customer service.