HR Information Systems Analyst

The Office of Human Resources Management, Workforce Analytics and Technology Division is seeking an HR Information Systems Analyst to assist with HR information systems supporting ServiceNow HR applications, Business Objects, and National Finance Center data.

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ZA-II

• Assists with HR information systems supporting ServiceNow HR applications, Business Objects, and National Finance Center data.
• Supports HR stakeholders, IT staff, and program offices in gathering requirements, documenting business needs, identifying routine process improvements, and supporting system enhancements or automation efforts.
• Assists with assigned portions of HR systems projects, including implementation, testing, operations, and maintenance activities.
• Develop and maintain documentation such as user stories, process workflows, test scripts, user guides, training materials, and standard operating procedures in accordance with established guidance.
• Conducts system testing, data validation, and user acceptance testing to confirm functionality, data accuracy, reporting reliability, and usability.
• Documents results, identifies discrepancies, and coordinates with senior specialists or technical staff to resolve issues.
• Provides end-user training, support, and troubleshooting for HR systems and reporting tools, escalating complex matters as appropriate.
• Prepares recurring and ad hoc reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources.
• Reviews HR data for completeness, consistency, and accuracy; research routine discrepancies; and assists in identifying reporting issues, data quality concerns, and improvement opportunities.

ZA-III

• Leads HR information systems initiatives supporting ServiceNow HR applications, Business Objects, and National Finance Center data.
• Directs collaboration with HR stakeholders, IT, and program offices to define requirements, enhance processes, drive automation, and architect system solutions.
• Leads end-to-end project lifecycle from initiation through implementation, operations, and maintenance, ensuring adherence to timelines, quality standards, and organizational priorities. Develops comprehensive documentation including business requirements, user stories, process workflows, test plans, user guides, and training materials.
• Conducts and oversees system testing, validation, and user acceptance testing to ensure functionality, data integrity, reporting accuracy, and user satisfaction.
• Directs end-user training, support, and troubleshooting for HR systems, resolving complex inquiries and issues efficiently.
• Develops reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources; analyzes findings to drive decisions.
• Monitors system performance, user adoption, data quality, and stakeholder feedback; identifies and implements optimization opportunities.
• Leads meetings, status updates, and project reviews; communicates progress, risks, issues, and key milestones to senior leadership.

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• U.S. citizenship
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment
• Merit applicants must meet time-in-grade/band requirements, as applicable
• Bargaining Unit Position: No

ZA-II

Applicants must have one year of specialized experience equivalent to at least the GS-7 level (ZA-I at NIST).

Master's or equivalent graduate degree

2 full years of progressively higher-level graduate education leading to such a degree

LL.B. or J.D., if related

Equivalent combination of education and experience.

ZA-III

To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-11 level (or ZA-II at NIST). Specialized experience is defined as experience using a cloud based system such as Service Now to automate workflow and analyze data performing such tasks as creating reports and dashboards, gathering system requirements, writing user stories for system requirements, testing system requirements, or creating and delivering training and training materials.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.

If requesting reconsideration of your qualification determination, please refer to the following site:

Section 14: Reconsideration of Qualification Determinations | NIST

This position allows applicants to qualify with education. Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required before a final offer of employment.

Use of foreign education for qualifications. An accredited organization must evaluate education completed outside of the U.S. to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course-by-course listing) is required with your application.

This position is covered under NIST's Alternative Personnel Management System (APMS), a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Learn more about the APMS here!

• We may share your application package with other selecting officials. Additional selections may be made through this vacancy.
• Click all links in this vacancy announcement to view additional information or instructions.
• You MUST select at least ONE ELIGIBILITY to be considered for this position.
• All documents submitted for this announcement must be legible to make qualification or eligibility determinations.
• A probationary period may be required.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.