Overview

Membership Administrator

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

We're seeking a detail-oriented and customer-focused Membership Administrator to support our Preferred Partner Plan membership program. This role serves as a key point of contact for customers across F.H. Furr and our sister companies throughout the Atlantic South Region, assisting with membership inquiries, renewals, account maintenance, and customer support.

Who Are We?

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical – "Absolutely the Best"

Over 40 years of excellence in the residential home services industry
More than 750 employees dedicated to providing outstanding customer service
Proudly serving Northern Virginia, Maryland, Delaware, and Washington, DC
Part of a growing family of home service brands serving customers throughout the Atlantic South Region

About the Job

What Do We Have?

Join a team that values and invests in its employees:

State-of-the-art facilities and an inviting office environment
Exceptional support staff to enhance your workflow
Steady job stability within a thriving industry
Competitive compensation and comprehensive benefits package
Opportunities for career growth and professional development
Visionary leadership committed to the future of our industry

Who/What Are We Looking For?

As a vital part of our team, you will:

Serve as a primary point of contact for Preferred Partner Plan members across F.H. Furr and affiliated sister companies throughout the Atlantic South Region
Assist customers with questions regarding membership benefits, coverage, renewals, and account updates
Process new memberships, renewals, upgrades, transfers, and cancellations
Maintain accurate customer and membership records within company systems
Professionally manage inbound and outbound customer communications
Coordinate with internal departments to ensure membership benefits are delivered consistently and efficiently
Resolve customer concerns in a timely and professional manner
Support field personnel and other departments as needed
Handle administrative tasks, reporting, and data entry to ensure smooth day-to-day operations

Qualifications

To be a successful member of our team, you'll need:

High school diploma or GED
Prior customer service, administrative, or membership support experience preferred
Strong ability to identify customer needs and provide appropriate solutions
Excellent organizational and multitasking skills
Dedication to meeting attendance requirements and demonstrating reliability
Team-player mentality with a willingness to collaborate across departments
Proficiency in Microsoft Office Suite

Core Competencies

Demonstrate your strengths in:

Clear and effective verbal and written communication skills
Strong customer service skills and a helpful attitude
Navigating multiple software systems with ease and proficiency
Attention to detail and accuracy in administrative tasks

Training

F.H. Furr is committed to providing all the training needed to excel in this role.

Compensation & Schedule

Pay: $18.00 - $20.00 per hour, based on experience

Pay Frequency: Weekly

Schedule:

Monday through Friday
8:00 AM - 5:00 PM
Full-Time

Join F.H. Furr and help deliver an exceptional membership experience for customers across the Atlantic South Region while building a rewarding career with a company that values its employees and their success.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.