Service Rep - Primary Care

Full time

Schedule: Days; Varied start and end times depending on Dept needs

Location: Melrose Park, IL (Outpatient)

"Be the first step in exceptional care by helping patients navigate their healthcare journey with confidence and ease."

As a key member of the Primary Care team, the Service Representative is often the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. In this fast-paced, high-volume environment, this patient-facing role is responsible for patient registration, appointment scheduling, care coordination, and supporting efficient clinic operations. Through outstanding customer service, professionalism, and attention to detail, the Service Representative helps ensure smooth patient flow, reduce wait times, maintain accurate documentation, and uphold Loyola Medicine's mission, vision, and values.

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
• What You''ll Need

• GED or High School level of education, required.
• Associate's degree, preferred

• At least one (1) year of work history, required.
• Experience in general administration, business, healthcare, or a related field is highly preferred.

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf