Financial Counseling Supervisor

Financial Counseling Supervisor

Hybrid | Supporting Multiple Hospital Locations (3 Days Onsite / 2 Days Remote)

At R1, we are transforming the healthcare experience through technology, innovation, and compassionate patient advocacy. As a Financial Counseling Supervisor, you'll lead a team dedicated to helping uninsured and underinsured patients navigate financial assistance programs, secure healthcare coverage, and access the resources they need to receive care.

This is more than a leadership position. It is an opportunity to directly impact patient outcomes while coaching a high-performing team, driving operational excellence, and building strong partnerships across multiple healthcare facilities.

If you're a healthcare leader who enjoys developing people, improving processes, and making a meaningful difference in patients' lives, we'd love to meet you.

Based on the needs of the business, this role follows a hybrid work structure, spending approximately three days per week onsite supporting multiple hospital locations and two days per week working remotely.

• Coach, mentor, and develop a team of Financial Counselors across multiple hospital locations.
• Conduct regular one-on-one meetings, performance coaching, and developmental discussions.
• Support hiring, onboarding, training, and ongoing professional development initiatives.
• Foster a culture of accountability, collaboration, patient advocacy, and continuous improvement.
• Lead daily huddles and team meetings focused on priorities, productivity, quality, and employee growth.
• Recognize performance, celebrate successes, and create opportunities for career development.

• Oversee financial counseling activities for uninsured and underinsured patients.
• Support patients and families with Medicaid, charity care, and other financial assistance programs.
• Ensure team members accurately screen patients and identify available funding resources.
• Serve as an escalation resource for complex patient situations and high-risk accounts.
• Partner with hospital staff and community organizations to improve patient access to financial resources.
• Help create a positive, compassionate experience for patients during challenging financial situations.

• Monitor team productivity, quality, and performance metrics.
• Analyze operational data and identify opportunities for improvement.
• Prepare and present daily, weekly, and monthly performance reporting.
• Manage staffing schedules, attendance, timecards, coverage planning, and workload distribution.
• Conduct root-cause analysis of performance gaps and implement corrective action plans.
• Ensure work is completed accurately, timely, and in accordance with established standards.

• Serve as a key liaison between Financial Counseling, Case Management, Clinical Teams, Medicaid Vendors, and community agencies.
• Build strong relationships with client leadership and internal partners.
• Support escalated patient concerns and complex account situations.
• Collaborate with leadership to implement best practices and operational improvements across sites.
• Participate in site visits and leadership rounding to support team engagement and service excellence.

• Ensure adherence to organizational policies, client requirements, and regulatory standards.
• Monitor documentation quality and account activity for accuracy and compliance.
• Recommend enhancements to workflows, training materials, job aids, and operational procedures.
• Drive continuous process improvement initiatives that improve both patient and business outcomes.
• What You'll Bring

• High School Diploma or equivalent.
• Minimum 3 years of experience in healthcare operations, patient financial services, revenue cycle, patient access, financial counseling, Medicaid enrollment, or a related healthcare setting.
• Minimum 1 year of leadership, supervisory, or team lead experience.
• Experience coaching, mentoring, and developing employees.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and healthcare technology platforms.
• Ability to travel locally between assigned hospital facilities.

• Bachelor's degree or equivalent combination of education and experience.
• Experience with Medicaid eligibility, Medicaid applications, and financial assistance programs.
• Experience leading teams in Financial Counseling, Patient Access, Revenue Cycle, or Patient Financial Services.
• Strong analytical skills with experience utilizing performance metrics to drive results.
• Proven success leading process improvement initiatives.

✅ Hybrid flexibility with onsite and remote work

✅ Opportunity to lead across multiple healthcare facilities

✅ Make a direct impact on patient access to care

✅ Lead, coach, and develop a high-performing team

✅ Influence operational strategy and process improvement initiatives

✅ Join a company driving innovation in healthcare through technology, analytics, and automation

R1 is a leading provider of technology-enabled revenue cycle management solutions for hospitals, health systems, and physician groups across the United States. Our mission is simple: be the one trusted partner to manage revenue so providers and patients can focus on what matters most.

• Patient Advocacy
• Accountability
• Collaboration
• Continuous Improvement
• Innovation
• Integrity