Customer Support associate- Financial
Wipro · Tampa, FL
This one has closed.
This role is no longer accepting applications. The description below is kept for reference.
About the Job
Job Description Apply now Job Title: Customer Support associate- Financial City: Tampa State/Province: Florida Posting Start Date: 7/30/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description
As Customer Service Representative, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll help 50 to 70 callers, in a compassionate and empathetic manner, providing guidance, support, and escalating issues. This is your chance to be a sought out as an advisor and advocate to your customer. You could exceed expectations and improve the lives of our customers every day.
This position is full-time. Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am – 7:00pm CST.
Training will be conducted virtually from your home
*All Telecommuters will be required to adhere to Wipro Telecommuter Policy.
Primary Responsibilities
- Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor
- Actively listens to understand the perspective of others
- Proactively identifies and pursues resolution of issues affecting customer service
- Receive, document, confirm, and resolve/route member, broker, and customer service issues to the appropriate cross-functional team for resolution
- Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances
- May leverage service resources throughout UnitedHealth Group to effectively warm transfer calls to the appropriate area
- Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism
- Meets or exceeds standard for productivity, quality, timeliness and accessibility
- Independently manages inquiry caseload to resolve inquiries in a timely, high-quality manner
- Contributes to high levels of member and client satisfaction by exhibiting timely responds to questions or issues, well developed communication skills and analytical approach to problem solving
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years or older
- 1+ years of Customer Service Experience
- Ability to work full-time, Monday - Friday and have the flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am – 7:00pm CST including the flexibility to work occasional overtime given the business need
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Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Claims_Processing.
The expected compensation for this role ranges from $16/hr to $17/hr.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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