Director, AI Change Management

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Serves as Dollar General's standing program leader for enterprise AI adoption and work redesign, keeping the AI Councils, AI Coach Network, and function-level transformation efforts healthy and progressing together across the business. Sets the enterprise standards, curriculum, and cadence these bodies run on while ownership and execution stay with the functional leaders and AI Ambassadors where they live; partnering closely with the business, the Process Improvement team, and HR. Acts as the AI program's interlocutor with the business-owned Process Improvement team, enabling AI value without owning the outcomes that remain with functional leaders.

• Set and steward the enterprise standards, curriculum, and cadence for the AI Councils and AI Coach Network, keeping them consistent and healthy across functions.
• Serve as the program-management steward of both AI adoption and work redesign across functions; tracking progress, sequencing, and blockers as areas move from individual capability into redesigned work.
• Partner with and equip the AI Ambassadors on a regular cadence, surfacing blockers and keeping their areas progressing without assuming the accountability that stays with them.
• Act as the AI program's interlocutor with the business-owned Process Improvement team and partner with HR so AI-driven change and existing operating-discipline methods reinforce rather than duplicate each other.
• Define and report enterprise leading indicators of cultural and workflow adoption, connecting them to the productivity value booked under the Agentic Enterprise use case.

• Deep expertise in organizational change management and adoption practice, paired with fluency in process-improvement discipline (e.g., Lean / continuous improvement).
• Proven ability to drive outcomes through influence rather than ownership, coordinating many functions and senior stakeholders simultaneously.
• Strong executive communication skills to set standards and translate AI adoption progress and blockers into clear, actionable guidance for functional leaders.
• Skill in designing and maintaining enablement curricula and operating cadences (councils, coach networks) at enterprise scale.
• Strategic understanding of how AI capability becomes booked value — including adoption metrics, work redesign, and ROI framing.
• Ability to partner effectively across business units, the Process Improvement team, and HR to align on progress and outcomes.
• AI literacy sufficient to guide tool-agnostic adoption; deep technical AI/ML background not required.
• Demonstrated ability to keep multiple transformation efforts honest and progressing without direct authority over them.

• 10+ years in change management, transformation, operations, or program leadership, with 4+ years leading enterprise-scale change or improvement efforts.
• Demonstrated track record of enabling measurable adoption and operating-model change across multiple functions.
• Experience delivering outcomes through influence across business, process improvement, and HR partners rather than via direct ownership.
• Bachelor's degree required; Master's (e.g., MBA or Organizational Development) preferred.
• Change-management or continuous-improvement certification (e.g., Prosci, Lean Six Sigma) preferred.
• Prior experience in retail, multi-site operations, or large distributed workforces preferred.

Serves as Dollar General's standing program leader for enterprise AI adoption and work redesign, keeping the AI Councils, AI Coach Network, and function-level transformation efforts healthy and progressing together across the business. Sets the enterprise standards, curriculum, and cadence these bodies run on while ownership and execution stay with the functional leaders and AI Ambassadors where they live; partnering closely with the business, the Process Improvement team, and HR. Acts as the AI program's interlocutor with the business-owned Process Improvement team, enabling AI value without owning the outcomes that remain with functional leaders.

• Set and steward the enterprise standards, curriculum, and cadence for the AI Councils and AI Coach Network, keeping them consistent and healthy across functions.
• Serve as the program-management steward of both AI adoption and work redesign across functions; tracking progress, sequencing, and blockers as areas move from individual capability into redesigned work.
• Partner with and equip the AI Ambassadors on a regular cadence, surfacing blockers and keeping their areas progressing without assuming the accountability that stays with them.
• Act as the AI program's interlocutor with the business-owned Process Improvement team and partner with HR so AI-driven change and existing operating-discipline methods reinforce rather than duplicate each other.
• Define and report enterprise leading indicators of cultural and workflow adoption, connecting them to the productivity value booked under the Agentic Enterprise use case.