About the Job

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Overall responsible for the relationship between MetLife and key National Account customers. Works with internal partners to advocate for external customers and service them.

Key Responsibilities

Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
Leads and participates in both customer- and internal-facing presentations and meetings.
Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

Required Qualifications

1-3plus years of relevant experience
Knowledge of Group Benefits core products including Dental and/or Life, Disability
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
Excellent organizational, interpersonal, and communication skills, both written and verbal.
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

Preferred Qualifications

Bachelor's degree preferred

The expected salary range for this position is $54,100 - $72,100. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.