Director, IT Resiliency, GCC, and MIM

Bachelor's Degree

Master's Degree

Required Experience:

10+ years Managing large and complex IT Resiliency programs, 24/7 Global Command Center operations, and major incident management operations. and Global Command Center operations, and major incident management operations.

Knowledge of industry best practices around IT Resiliency (Disaster Recovery), Global Command Center operations, and Major Incident Management operations using ServiceNow. Expert level knowledge of all aspects of IT Resiliency, Global Command Center Operations, and Major Incident Management systems and procedures, including Application Impact Analysis, Disaster Recovery Tiering and testing cycles, end-to-end tabletop DR exercises, system and application monitoring, on-call scheduling, major incident management—from initation to closure, as it pertains to large and complex university environment, or equivalent. Expert level knowledge of monitoring architecture, solutions, and best practices. Excellent problem-solving, organizational, and communication skills.

Experience directing the development and execution of tabletop exercises modeling approach IT Disaster scenarios in order to stress test IT DR communications and processes