Senior Business Management Associate

Requisition: 83993

PSEG Company: Public Service Electric & Gas Co.

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: • Onsite: Employees work onsite daily. • Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

At this time, only current PSEG employees are being considered. Customer Billing Operations ensures accurate and timely billing for PSE&G’s utility customers. The Sr. Business Management Associate supports daily operations by coordinating business routines, assisting with governance processes, performing administrative and analytical tasks, and contributing to continuous improvement and documentation. The role involves close collaboration with analysts, leadership, and cross‑functional teams in a fast‑paced environment, requires flexibility in work schedule, and may include periodic travel to company locations, including but not limited to Bordentown, Springfield, and Edison, NJ.

• Prepare complex reports and develop automated billing reporting solutions, including operational dashboards with drill down and filtering capabilities.
• Support analytical billing projects by performing data extraction, technical and financial analysis, and compiling, monitoring, and evaluating performance metrics against scorecard targets.
• Continuously monitor existing processes and performance targets, recommending improvements and contributing to ongoing optimization and continuous improvement initiatives.
• Review and update documentation, manage business materials such as process inventories and workflow content, and develop presentations to support consistent and efficient operations.
• Assist with SOX related documentation and audit requests. Learn the Billing Analyst role and build proficiency in analytical processes through on the job training, demonstrating the ability to work independently with minimal supervision.
• Participate in billing related projects as a team member or departmental lead, planning, building, and executing initiatives that drive measurable results.

• Bachelor's degree
• 2+ years of professional experience
• Experience working with databases (SAP CCS, Salesforce, Access, or similar)
• Experience working with large data sets using Excel, Tableau, Power BI, or similar tools
• Experience supporting digital enhancements or process improvement initiatives
• Experience developing process documentation or workflows (e.g., Visio)
• Effective problem‑solving, decision‑making, planning, and organizational skills
• Ability to manage multiple priorities in a dynamic environment
• Strong verbal and written communication skills
• Advanced proficiency in MS Office tools
• Must have and maintain a valid driver’s license
• Compliance with the Department of Energy's regulation 10 CFR 810 is required

• Ability to lead a small team
• Experience working in SAP customer systems
• Understanding of the Meter‑to‑Cash process
• IT project or change management experience
• Advanced Excel capabilities (modeling, macros, advanced formulas)
• Skill in process mapping and workflow design
• Familiarity with database concepts and data structures
• Experience using MS Access for data analysis or reporting
• Basic SQL knowledge for querying and validating data
• Experience with modern analytical or automation tools (e.g., Power Query, Alteryx)