Lead Fashion Product Handler
RealReal · Phoenix, AZ
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About The Role
PHOTO & RECEIVING: The Lead Product Handler is an non-management role, who will help oversee all support staff in designated areas and act as a liaison between product handlers, inbound and outbound management.
AUTHENTICATION: The Lead Product Handler is a non-management position, who will help oversee all product handlers and act as a liaison between product handlers and inbound management to ensure product is flowing into Authentication quickly and in date order.
PHOTO/RECEIVING
- Lead team of product handlers and support staff to ensure all daily tasks are complete.
- Conduct daily huddles with the team, flex goals and product pick up category as needed.
- Work closely with the outbound team and/or management to help ensure flow of inbound consignment and supply is consistent.
- Assist the manager with monitoring supply levels and adjusting workload based on supply.
- Oversee end of night closing procedures and send daily recaps.
- Responsible for keeping the Fashion Product Handling area organized by condensing and organizing consignments in the staging areas.
RECEIVING
- Ensure product flow going to copywriting is consistent and filled in a timely manner.
AUTHENTICATION
- Lead team of product handlers to ensure all daily tasks are complete and they are staying on task.
- Conduct daily huddles with the team, flex goals and product flow tasks as needed.
- Work closely with management to help ensure flow of consignments is consistent in all categories.
- Oversee end of night closing procedures and send daily recaps.
- Oversee and support product transfers when needed.
- Responsible for keeping the queues and product handler area organized by condensing and organizing consignments in the staging areas.
- Ensure product flow to authenticators is consistent and filled in a timely manner and racks are accurately scanned to the Authenticator’s desk.
- Ensure all authentication exception items are brought to correlating departments within a timely manner.
- Ensure completed product is collected and taken to the putaway area to be collected by the Outbound team.
- Support the Authentication team leads as needed and maintains constant communication.
- Anticipate the needs of the team so production goals and SLA are met da ily.
- Support other team leads as needed and maintain constant communication.
- Anticipate the needs of the products of the designated area so production goals and SLA are met daily.
- Work with assistant managers of product to ensure VIP consignments are executed properly.
- What You Bring To The Role
Minimum Requirements
- Excellent time management and follow up skills
- Strong team player with leadership ability
- Comfortable in fast-paced work environment where multitasking is required
- Excellent verbal and written communication skills
- Ability to do on the spot troubleshooting and problem solving
- Excellent attention to detail and organizational skills are a must
- Must be able to work a flexible schedule that includes some early mornings, late evenings and weekends
- Proficient in Google Workspace.
- Must be able to walk and be on your feet for extended periods of time
Preferred Requirements
- Experience leading team size of 10+ members preferred
- 1+ year(s) of leadership experience
Compensation, Benefits, + Perks
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
- State of the art, climate-controlled warehouse facility
- Find out more about our Benefits here.
About the Job
The expected hourly rate for this role is $20-$22.98. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.