Technical Support Coordinator

Job Title: Technical Support Coordinator

Job Type: Full-time (onsite)

Working Hours: Monday–Friday, 8:30 AM to 5:30 PM

(12:30 PM to 1:30 PM unpaid lunch break)

• FREE Health/Dental/Vision Insurance (from the 1st of the following month)
• Paid Time Off: 80 hour/year after 90 days probation period
• 401K after 90 days probation period
• 10 paid holidays per year (from day 1)

The Technical Support Coordinator serves as the primary technical liaison between the U.S. operations and overseas engineering and technical support teams. This role is responsible for coordinating technical support cases, communicating with Oversea suppliers and engineers, translating technical solutions into actionable repair procedures, and ensuring timely resolution of vehicle technical issues.

• Serve as the primary technical liaison between U.S. operations and overseas suppliers/engineering teams in China.
• Coordinate technical support cases from initial review through resolution.
• Communicate with suppliers to clarify diagnostics, repair procedures, and technical recommendations.
• Translate and communicate technical information between Chinese engineering teams and U.S. technicians.
• Maintain accurate case documentation, troubleshooting guides, and technical knowledge base.
• Collaborate with Parts, Warranty, Customer Service, and Warehouse teams to support timely case resolution.
• Analyze recurring technical issues and recommend process and product improvements.
• Monitor technical case progress and ensure timely follow-up with suppliers and internal stakeholders.

Required

• Bachelor's degree or equivalent experience.
• Fluent in both English and Mandarin Chinese (written and spoken).
• Strong organizational and documentation skills.
• Ability to manage multiple technical cases simultaneously.

• Experience in automotive, powersports, EV, or mechanical products.
• Experience communicating with overseas suppliers.
• Experience reading service manuals and wiring diagrams.