Service Representative - Ophthalmology

Full time

Schedule: Days; M-F

Location: Maywood, IL (Outpatient)

"Help patients see their best by delivering exceptional service and creating a welcoming, compassionate eye care experience every day."

As a key member of the Ophthalmology team, the Service Representative is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. In this fast-paced clinic serving more than 150 patients daily, this patient-facing role is responsible for patient registration, scheduling, care coordination, and supporting efficient clinic operations. Through outstanding customer service, professionalism, and attention to detail, the Service Representative helps reduce wait times, maintain accurate documentation, and uphold Loyola Medicine's mission, vision, and values.

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
• What You''ll Need

• GED or High School level of education, required.
• Associate's degree, preferred

• At least one (1) year of work history, required.
• Experience in general administration, business, healthcare, or a related field is highly preferred.

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

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