About the Job

Join Dash In as a Guest Experience Manager

Be part of a Great Place to Work Certified™ company.

At Dash In, we're more than a convenience store—we're building exceptional guest experiences while investing in the people who make it happen. As part of the Wills Group family, you'll have opportunities to grow your career while making a real impact every day.

Why Join Dash In?

Outstanding Benefits

Up to 5 weeks of paid time off 3 weeks vacation 6 sick days 4 personal days
3 weeks vacation
6 sick days
4 personal days
8 paid holidays
2 paid volunteer days each year
100% tuition reimbursement
Medical, dental & vision insurance
Health Savings Account (HSA)
Paid parental leave
Pet insurance
Company-paid life insurance & short-term disability
401(k) with up to 7% company match
Career advancement opportunities throughout the Mid-Atlantic
Leadership development and management training
Employee discounts on food, beverages, and car washes

About the Role

As a Guest Experience Manager, you'll lead our Front of House team and partner with the Store Manager to create an exceptional guest experience while driving operational excellence.

You'll help build a high-performing team focused on

Outstanding customer service
Sales growth
Team development
Brand standards
Inventory and labor management
Safe, efficient 24/7 operations

You'll also serve as the Store Manager when needed.

What You'll Do

Recruit, hire, train, and coach team members
Lead daily Front of House operations
Ensure outstanding guest service
Maintain inventory and reduce product loss
Drive sales while controlling labor and expenses
Ensure compliance with company standards and safety procedures
Prepare for and successfully complete third-party inspections
Build a positive, engaging team culture

Required

High school diploma or GED
3+ years of retail, food service, customer service, or operations experience
2+ years of leadership experience
Ability to work a flexible full-time schedule, including nights, weekends, and overnights
Must be at least 18 years old
Ability to pass a background check and drug screening
Authorized to work in the United States

Preferred

Associate's or Bachelor's degree
Active ServSafe certification
Experience with POS systems
Strong coaching, communication, and organizational skills
Results-driven with excellent problem-solving abilities