Digital Banking and IT Coordinator

The Digital Banking and IT Coordinator supports the Bank’s Digital Banking Program, Information Security Program, and IT Governance Program through coordination, documentation, communication, tracking, and administrative support. This position assists with organizing technology initiatives, digital banking services, regulatory documentation, IT projects, and governance activities. This position works closely with the IT Director and other departments to help keep projects, program requirements, reports, and documentation organized, current, and moving forward. This position is coordination-focused and does not perform technical system administration, cybersecurity operations, Information Security Officer responsibilities, or final approval of technology or governance decisions.

ESSENTIAL FUNCTIONS

This position is responsible for the following functions:

Digital Banking

• Coordinate and administer the Bank’s digital banking services to ensure products, services, and customer-facing technology solutions are effectively implemented, maintained, communicated, and continuously improved
• Coordinate digital banking implementations, upgrades, and enhancements
• Coordinate online banking, mobile banking, bill pay, mobile deposit, digital account opening, debit card controls, eStatements, and any other digital program
• Coordinate user acceptance testing (UAT)
• Maintain procedures and documentation
• Facilitate employee training related to digital banking products
• Coordinate customer communications with the Marketing Department
• Monitor adoption and usage metrics
• Coordinate employee training
• Coordinate website updates, testing, and enhancement requests

Information Security Program

• Maintain annual Information Security program calendar
• Facilitate annual Information Security risk assessments
• Coordinate annual policy reviews and approvals
• Maintain Information Security Program records, documentation, and supporting materials
• Track findings, recommendations, and remediation activities to support risk management efforts
• Coordinate penetration testing, vulnerability assessments, and related follow-up activities
• Coordinate disaster recovery testing and tabletop simulations
• Collect, organize, and maintain documentation supporting regulatory, audit, and compliance requirements
• Prepare reports and materials for Executive Leadership Team and Board of Directors
• Serve as a liaison for examiner, auditor, and regulatory documentation requests
• Support the maintenance of Information Security dashboards and metrics
• Monitor program deadlines, track action items, and follow up to ensure timely completion of assigned activities

EDUCATION/CERTIFICATION: Bachelor’s degree in Business Administration, Information Systems, Project Management, Finance, Marketing, or related field preferred

REQUIRED KNOWLEDGE: Knowledge of Digital Banking Platforms, banking operations, Microsoft 365, SharePoint, Microsoft Excel, project coordination; Preferred knowledge of FFIEC Guidelines, GLBA, and KnowBe4

EXPERIENCE REQUIRED: Banking experience preferred

Digital Banking product experience preferred

Project coordination experience preferred

Regulatory or compliance documentation experience preferred

SKILLS/ABILITIES: Advanced computer literacy required, strong written and verbal communication skills, social and interpersonal skills, ability to solve problems, attention to detail, self-motivation, ability to consistently follow through on tasks, problem-solving, organized, analytical, customer relationship building, ability to multitask

TALKING: Ability to speak effectively and communicate clearly

AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel

REPETITIVE MOTION: The employee is regularly required to type throughout the day

FINGER DEXTERITY: The employee is regularly required to use their hands to type and maneuver a mouse

AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)

PHYSICAL STRENGTH: The employee may occasionally lift and/or move up to 25 pounds (unassisted), as well as stand or sit for long periods of time

WORKING CONDITIONS

General professional office environment with climate control and adequate lighting. Occasional travel to branch locations. Occasional hours outside of normal bank hours as needed.

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

MATHEMATICS ABILITY: Strong numeric capabilities; ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.

LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.

Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.