Contact Center Member Relationship Specialist 1

Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!

• Serve members with excellence via phone and video—voice calls and video are your top priority!
• Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
• Solve problems creatively and go above and beyond to exceed expectations.
• Take ownership of member situations, follow up as promised, and help us continually improve our service.
• Work collaboratively as part of a dynamic Contact Center team.
• Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

• A passion for service and a knack for building relationships.
• Experience in customer service, call centers, or financial environments (minimum two years preferred).
• Strong communication skills —both written and verbal.
• Ability to multitask and stay organized in a busy setting.
• Basic/intermediate Microsoft Office skills and comfort with digital tools.
• High school diploma or equivalent required.
• Preferred if you speak Spanish fluently

• Supportive, inclusive culture —we’re people helping people!
• Opportunities for growth, training, and development
• Saturday hours required on a rotational basis
• Comprehensive benefits package, including: Health, dental, and vision insurance Retirement savings plan with employer match Paid time off and holidays Employee wellness programs Tuition reimbursement Career advancement opportunities
• Health, dental, and vision insurance
• Retirement savings plan with employer match
• Paid time off and holidays
• Employee wellness programs
• Tuition reimbursement
• Career advancement opportunities

Ready to inspire, connect, and act? Apply today and help us make Summit Credit Union the best place for our members—and for you!