Senior Product Analyst - Clinical Engagement Solutions, Omnichannel Communications Team
UnitedHealth Group · Schaumburg, IL
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About the Job
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a member of the Optum Rx Clinical Engagement Solutions team, the Sr Product Analyst will support the management, monitoring, and optimization of member and provider communications across multiple channels. Working closely with and in support of the Capability Manager, this role assists in the day-to-day execution of omnichannel communications-helping to ensure compliance, operational excellence, and member/provider engagement.
The ideal candidate is a motivated, detail-oriented self-starter with experience in the print and/or telecommunications industry and a working knowledge of digital channels such as email, SMS, and automated voice. They should be able to manage assigned projects, collaborate effectively across teams and vendors, and thrive in a fast-paced, results-oriented environment.
Primary Responsibilities
- Support the oversight and management of omnichannel communications for both members and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
- Assist with daily monitoring and issue resolution across all communication channels.
- Help coordinate the deployment of client-driven and regulatory communication updates across supported channels
- Partner with internal governance, legal, and compliance stakeholders to help ensure communications meet required standards and regulations
- Support technology teams on enhancements to communication capabilities and platform improvements
- Assist in managing vendor relationships to help ensure quality, timeliness, and compliance
- Maintain documentation, trackers, and reporting to support operational health of communications
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 3+ years of experience in omnichannel communication operations (email, SMS, print, IVR, etc.) or related project coordination/management
- 1+ years of experience in healthcare, PBM, or regulated industries
- Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
- Ability to be flexible and work with ambiguity; self-starter
- Ability to manage multiple projects and priorities in a dynamic environment
Preferred Qualifications
- Background in print communications and production processes
- Background in telecommunication operations
- Proficiency in Quadient Inspire
- Proficiency in Adobe Acrobat Pro and InDesign
- Familiarity with healthcare regulations (ex. CMS and State) and TCPA
- Exposure to financial requests and associated inputs (cost-benefit analysis, business case, etc.)
- Strong problem-solving skills and the ability to help facilitate meetings to achieve desired outcomes
- Solid presentation, time management, organizational, prioritization, and communication skills
- Vendor management and cross-functional collaboration skills
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.