Desktop Support Specialist - Entry Level

C omp a n y

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.

Summary

The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues.

This position will report to the Senior Desktop Lead.

SDI Presence Offers:

• An hourly range: $21.15 - $24.04/hour
• Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
• Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

• Provide first line technical support for the customers for both software and hardware problems
• Ability to install and connect workstations and peripherals
• Assist in deploying workstations throughout the airport (when needed)
• Troubleshoot any issues that may come up related to deploying new workstations
• Learn custom software for workstation deployment and troubleshooting
• Perform daily monitoring, administration and operational functions of the environment
• Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
• Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
• Document issue resolution using the helpdesk ticketing system
• Submit Request for Change forms when needed.
• Maintain excellent communication with all end users and other members of the technology department
• Assist other team members in executing various project tasks
• Work with hardware break/fix vendor as needed
• Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
• Stay updated through professional training using internal and external resources toward certification.

• 6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
• Understanding of various application installation and configuration
• Strong documentation and communication skills
• Ability to multitask
• Able to pass a standard background check
• Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.
• Analytical thinking with ability to detect and resolve issues quickly
• Attention to detail, ensures accurate information and documentation
• Great verbal and written communication skills
• Has the ability to work on site at both Chicago’s International Airports (O’Hare and Midway)
• Ability to work various shift schedules, including overnight, weekend, and holiday coverage, based on business needs.