Benefits Reporting Specialist

Purpose: The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, care partners, and Speech Language Pathologists (SLPs).

• Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations
• Assists patients and care partners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge
• Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties.
• Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions
• Proactively identifies and addresses customer needs by offering timely and meaningful solutions
• Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience
• Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency
• Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards
• Carries out responsibilities by following established department processes and procedures
• Performs other duties and special projects as assigned

• General knowledge of Medicare, Medicaid, and commercial insurance
• Ability to deliver a superior customer experience
• Ability to communicate effectively via email, phone call, and text
• Maintains a calm and professional demeanor when assisting customers
• Ability to identify and address the needs of customers; offer meaningful and timely information in response
• Proactively report trends and customer feedback, and recommend/implement creative solutions
• Strong communication skills with both external customers and internal departments
• Workload flexibility, open to change, and the ability to prioritize tasks
• Ability to adjust to the needs of people with disabilities

• High School Diploma or GED, required
• Associates Degree or equivalent combination of education and experience, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred
• Additional Information

Travel (by air) to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences are required 2 times per year.

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.