Customer Support Representative
Five Star Solutions · Shreveport, LA
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About the Role
Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.
If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
Answer inbound customer calls regarding internet services
Troubleshoot internet connectivity service issues
Assist customers with starting, transferring, moving, or disconnecting services
Schedule technician appointments when necessary
Process billing inquiries and collect payments securely
Research customer accounts to identify the correct services and provide accurate resolutions
Document every customer interaction in the appropriate systems
Update customer account information as needed
Navigate multiple systems while speaking with customers
Deliver professional, friendly, and efficient customer service on every call
Qualifications
1 year previous call center/technical or troubleshooting experience preferred
Excellent communication and active listening skills
Strong attention to detail and accuracy
Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
Good troubleshooting and problem-solving abilities
Strong time management and organizational skills
The ability to remain calm and professional during challenging customer interactions
A willingness to learn new systems and technology
The ability to work independently in a remote environment while contributing to team success
Additional Information
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Pay Range: 15 - 15 USD per per-hour-wage