Manager, Beneficiary Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position will be responsible for leading a team of claim specialists that are responsible for processing Nationwide's suite of life insurance living benefits, including long-term care, critical and chronic illness, accelerated death benefits, and waiver of premium. Extensive knowledge and experience with these products and claim processing is required.

This position will be hired on a SuccessFlex basis.

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

We have the privilege of helping our customers and their loved ones at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity, or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, empathetic, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you!

As a Manager, you’ll lead the day-to-day claims operations related to life insurance, annuities, or income products. You’ll drive claims performance to achieve operational results, alignment with business goals and strategies and claims expense outcomes.

• Oversees a team responsible for Nationwide life and annuity claims - individual life, annuities, and income products claims’ organization, as well as long-term care, critical and chronic illness, and accelerated death benefits
• Leads claim risk management to limit losses due to overpayment, early duration claims (contestable) and fraud. Elevate cases to be referred to investigative firms and outside legal counsel.
• Implement and oversee claims best practices.
• Leads a team of life insurance or annuity claims specialist, incorporating continuous improvement with technology and business practices to deliver operational results, including member experience, strategic alignment with business goals and claims expense outcomes.
• Responsible for resolving claims handling issues and formal complaints from members, financial professionals, beneficiaries, and firm partners.
• Manages third party relationships, as appropriate, to mitigate risk for claims and drive efficiency. Monitor the performance of vendors including claims service providers and investigative firms.
• Develops direct reports to achieve high performance in current roles and prepare them for future roles.

Education: Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. MBA preferred.

Experience: 7 years of financial services experiences in a customer service, quality control or operations environment. Broad experience and understanding of managing Annuity and Life Claims. Supervisory experience preferred.

Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership and management skills. Strong verbal and written communication skills. Ability to make decisions and build consensus with peers.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.

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