Job Details
Installation Customer Service Consultant
Trans Global · Mississauga, DC
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Responsibilities
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer value-added solutions and promote customer loyalty by providing exceptional customer support
- Provide best-in-class customer service on appliance installation and assembly service
- Explanation of installation process to retailers and customers
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with TGS’ network of professional service providers
Qualifications
- Previous experience in a call centre or customer service environment required
- Professional phone and email etiquette
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multi-tasking skills
- Strong analytical and decision-making skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision