Client Solutions Specialist I
Truist · Lumberton, NC
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About the Job
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Regular or Temporary
Regular
Please review the following job description
Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.
*The hours are Monday-Thursday 12:00 pm-9:00 pm and Friday 9:00 am-6:00 pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
QUALIFICATIONS Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required.
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment.
- Ability to work flexible schedule, including overtime as needed.
Preferred Qualifications
- Previous Client service, collections, or sales experience
- Bilingual
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.