Desktop Support Analyst I

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
• Growth & Development – Access certifications, training, and clear career paths
• Award-Winning Culture – Known for delivering outstanding IT services internally and externally
• Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
• Full details available at dyopath.com/careers

• Location: On-site (Sanford, NC)
• Schedule: 3rd Shift; Monday through Friday
• Pay Rate: $21/hour

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives
• What You Bring to the Team

• Bachelor’s degree in Computer Science, IT, or a related field OR
• 2 years of equivalent work experience
• A+ Certification preferred

• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills
• Detail-oriented with a strong customer service focus
• Ability to prioritize tasks effectively
• Ability to work collaboratively in a team environment

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.